NHTSA Complaint #11711247 — 2023 FORD RANGER

The contact owns a 2023 Ford Ranger. The contact stated that while idling at the red traffic light, the brake pedal was depressed; however, the vehicle was accelerating unintendedly. The contact continuously depressed the brake pedal; however, the vehicle accelerated unintendedly at approximately 1 MPH and crashed into the rear of another occupied vehicle. There was no injury sustained. The air bags did not deploy. No police report was filed. The contact and the other driver pulled into a gas station and exchanged the vehicle's insurance information. The contact stated that there was no visible damage on either vehicle. The vehicle was taken to the dealer to be diagnosed. The dealer informed the contact that no failure was found. The contact noticed that the dealer service report stated that the contact had stated that the vehicle was experiencing rough shifting while idling; however, the contact had only described the incident to the dealer and had not mentioned rough shifting while idling. The manufacturer was notified of the failure, and the contact requested buy-back assistance. The manufacturer informed the contact that the buy-back request was denied because neither the State where the vehicle was purchased, nor the State where the contact resided, required the buyback of the vehicle. Additionally, the contact was advised to take the vehicle to another dealer for a diagnostic test. The vehicle was not diagnosed or repaired. The failure mileage was approximately 38,000.