NHTSA Complaint #11711043 — 2024 JEEP WAGONEER

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11711043
Vehicle 2024 JEEP WAGONEER
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

My 2024 Jeep Wagoneer Series 2 frequently stalls while coming out of idle, such as at traffic lights. This is not the auto stop-start feature and happens whether or not auto stop-start is deactivated. Usually, after being by stopped, as I am getting ready to start moving again, the vehicle will slightly rev or try to lurch forward before stalling out. This turns the engine off, throws the car into park, and activates my e-brake. It happens before I press the accelerator so the car is not moving more than a mile or two an hour. This problem is dangerous because it creates a risk of accidents with other vehicles. When the car stalls in this way, I must confirm the car is in park, press the brake, restart the engine, deactivate the e-brake, and shift the car into drive before proceeding through the intersection. This takes a few seconds and if the driver in the car behind me isn’t paying attention and think I am starting to move, he or she could rear-end me. This problem has happened more than a dozen times (so not every time I drive but frequent enough to be a pattern). It can happen when I have been driving for a while and the engine is warm. There is no way for me to predict in advance when it will happen. It can go weeks without happening or happen twice in the same day. It does not activate any dash warnings (such as service engine light or an error code) that I can see. I have taken my car into the dealership twice for idle related issues including once for this exact problem. The last time, the dealership found misfires on all cylinders, both catalytic converters coming apart from the inside and 02 sensors that had melted from overheating. The dealership replaced all of this. My vehicle still stalled on the way home from the dealership. This time, I detected a strong rubber or plastic burning odor when I got home. The vehicle has less than 12,000 miles on it and was bought new less than a year ago. I attach last repair invoice.

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