NHTSA Complaint #11710971 — 2016 FORD FUSION

The contact owns a 2016 Ford Fusion. The contact stated that the driver's and passenger's side rearview mirrors' blind spot detection system was inoperable. A message advising that unknown sensors were inoperable was displayed intermittently, and the contact was required to press "OK". Additionally, a message advising that unknown sensors were inoperable was constantly displayed on the instrument panel. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was distorted or blank while in reverse(R). The vehicle was taken to the dealer, where it was confirmed that the part to do the recall repair was not yet available. The contact stated that while reversing at approximately 5 MPH, the failure recurred, causing the vehicle to crash into a pole. The contact stated that the rear bumper was damaged. There was no injury sustained. The vehicle was taken to an autobody repair shop, where the contact was informed that the rear bumper needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.