NHTSA Complaint #11710955 — 2017 FORD ESCAPE

On 1/13/26, vehicle was taken to Don Hinds Ford, Fishers, IN 46038-2892 for loss of coolant and sporadic shaking during start. Service performed diagnostic "Diagnostic: PERFORMED COOLANT PRESSURE TEST AND USED BOROSCOPE TO INSPECT EACH CYLINDER. FOUND CYL# 3 & 4 TO HAVE COOANT INTRUSION. RECOMEND REPLACEMENT OF ENGINE LONG BLOCK." Service recommendation "Engine Rebuild/Replace: REPLCEMENT OF ENGINE LONG BLOCK VIA TSB 22-2229" totaling $9,229.68 to be paid by customer. TSB 22-2229 is expired and vehicle has 82K miles. Known issue with this engine design, but not covered by Ford. I contacted Ford Customer Service requesting goodwill assistance or out-of-warranty coverage. Both were denied over the phone.