NHTSA Complaint #11710787 — 2024 HYUNDAI SANTA FE

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11710787
Vehicle 2024 HYUNDAI SANTA FE
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

The In-Cabin Camera system is having non stop issues. I have had this car since 2024 and have never experienced issues with this system like I have for the past month or so. I don't know if this is because of the latest update that was done on 11-26-25 or not.The system constantly goes off telling me to keep my eyes on the road when I am staring at the car in front of my while I am driving. It dings and displays the message on the dash which is a major distraction while driving. On the 8th of January I decided to count how many times it goes off. On all these drives I was only driving for 20-25 minutes at a time. On the 8th the system went off 26 times, on the 9th it went off 18 times and on the 12th it went off 27 times. That is excessive and very dangerous as if I turn the system off in the car it will disable the safety features on the car because it can’t detect my eyes at that time even though I am staring at the car in front of me. It does it in any type of weather, any time of day, and if I’m wearing my prescription glasses, sunglasses or anything. I took it to the dealer and they couldn’t duplicate the issue so they weren’t able to fix it as per Hyundai they have to duplicate the issue for them to fix it.

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