NHTSA Complaint #11710745 — 2019 HONDA CR-V

The contact owns a 2019 Honda CR-V. The contact stated that while her son was driving approximately 25 MPH and turning left onto another street, the instrument cluster illuminated with several unknown warning lights, and the vehicle lost motive power. The driver was able to coast the vehicle off the road. The engine was still running, but while depressing the accelerator pedal, the vehicle failed to respond. The contact and her husband picked her son up and saw a trail of dark fluid leading up to where the vehicle was stopped. There was a puddle and another trail of dark fluid underneath the vehicle, draining from the front of the vehicle. The contact’s son had heard an abnormal popping sound when the vehicle lost motive power. The vehicle was towed to an independent mechanic who diagnosed the vehicle with transmission failure. The local dealer was contacted and advised to tow the vehicle to their location. The vehicle was diagnosed by the dealer, and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and advised the contact that there were no other options to repair the vehicle. The failure mileage was approximately 100,000.