NHTSA Complaint #11710462 — 2010 CHRYSLER 300C

The vehicle was sold with an outdated battery and later experienced repeated breakdowns. During the first repair visit, the dealership replaced the battery and alternator but failed to identify the root cause of the problem. The vehicle was returned, but the next day it broke down again. Upon inspection, it was discovered that the wiring harness was severely burnt and melted, creating a significant safety hazard that could cause stalling, fire, or total electronic failure. The dealership later diagnosed a PCM failure, which was not detected during the first repair visit. The wiring damage and PCM issue were not disclosed to the vehicle owner by the dealership, and there was no explanation provided for the cause. The problem has been confirmed by the dealership during the second visit, and photographs of the wiring damage are available. The electrical system and engine control were compromised, placing the driver and others at risk of sudden vehicle failure while driving.