NHTSA Complaint #11710373 — 2020 LINCOLN NAUTILUS

SERVICE BRAKES issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11710373
Vehicle 2020 LINCOLN NAUTILUS
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

MILEAGE: 487,615 27TAWD On [XXX] at [XXX]., the weather was wet from rain. I pushed the reverse button and the car accelerated quickly forward with engine revving. The car kept moving forward while the brake pedal was not responsive for at least 10 times as the car drove through my fence and damaged my neighbor’s garage. The car finally stopped when it hit the garage. Estimate for repairs on vehicle $1485.25. Estimate for damage to wooden fence $2560, neighbor's garage $8000. Engine code scan report on Oct 10, 2025 engine code U3003-16 Battery Voltage Below Threshold. EEC test at dealer on Oct 14, 2025: "no codes in any systems..." Vehicle damage noted. No indicated warning lamps INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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