NHTSA Complaint #11710275 — 2020 FORD F-150

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11710275
Vehicle 2020 FORD F-150
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

My truck is a 2020 F150 3.5 eco-boost four-wheel-drive, 41,000 miles I’ve owned the truck since November 20th 2021, the mileage at time of purchase was 28,211. Less than 30 days later I had taken it to the Ford dealership to have the IWE’s replaced and wheel bearings, which is the four-wheel-drive locking hub assembly. It took them over six months to fix it. Now, December 1, 2025 the same problem has returned the IWE’s have failed, when they fail metal shavings goes into the wheel bearings. Mind you this is less than 13,000 miles since the first repair. Upon picking my truck up from Ford on a Friday afternoon at 5 PM, January 9, 2026. Upon start up now, my cam phases are rattling.. I even asked Ford. I lost over seven months of driving my pick up and not being able to use my warranty because it’s set up the dealership for so long. Now it’s out of warranty and I’ve left looking at over $6500 to fix the cam phaser issue that they knew was bad and they didn’t recall them. So as of today, January 11, 2026 my truck has 41,000 miles on it. I have driven it less than 13,000 miles in five years. And I’m not looking forward to having to fix the transmission as well because it has a major issue and that should’ve been recalled as well. Ford is leaving us hanging out there with these trucks that cost over $50,000 and in the end it’s gonna cost us another 20 to 30,000 to fix them. Ford still hasn’t fixed the recall that is presently out as well for the sync and back up camera.

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