NHTSA Complaint #11709831 — 2018 BMW 740I

BMW issued a warranty extension covering air suspension struts for certain vehicles (8 years / 80,000 miles). I own a 2018 BMW 740i. I reported front suspension concerns to an authorized BMW dealership (United BMW, Alpharetta, GA) at 64,354 miles (8/16/23) and again at 77,582 miles(3/19/24. Service records document front suspension issues, including thrust-rod and suspension defects. During these service visits — which occurred within the warranty-extension period — the strut warranty extension was never disclosed or applied. The suspension defect progressed, and I later had to pay out-of-pocket for air suspension strut repairs totaling over $8,500, including OEM BMW front struts. BMW North America has denied reimbursement solely based on mileage, despite documented pre-80,000-mile service visits showing the defect was present and evaluated. This appears to be a failure to disclose an active warranty extension for a known suspension defect, resulting in unnecessary out-of-pocket repairs for a safety-related component.