NHTSA Complaint #11709820 — 2023 RAM PROMASTER

Without any warning my steering wheel locked up and started jerking resulting in lack of steering and drivability. I was backing out of my driveway and started to turn onto the street when this happened. This could have been very dangerous if I had been driving on regular roads. The van is currently parked on the street and available for inspection as I was able to gently maneuver it to a safe spot. This has been looked at by a mobile mechanic who put an OBD2 scanner on it and couldn't bring up any codes. It has not been taken to a shop at this point. The dealer said over the phone that this is not a powertrain warranty because it is not engine or transmission. It has not been inspected by the manufacturer, police, insurance. There were warning lights on the panel when this happened but they didn't stay on. Checking the internet for answers I discovered that a power connection to the rack for power steering was getting corroded from not being sealed properly and water was entering the connection. Today I removed the black battery cable and checked on the connector to the rack myself and discovered the same issue many people are having. below is a photo from today January 9, 2026. The connector looks corroded and burnt. Why is this not a recall? This is not safe.