NHTSA Complaint #11709801 — 2025 CHEVROLET SUBURBAN 1500 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11709801
Vehicle	2025 CHEVROLET SUBURBAN 1500
Component	ELECTRICAL SYSTEM
Date of Incident	November 18, 2025
Date Filed	January 8, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

The complete infoentertainment system went out within one week of purchase and has been in the dealership possession since. The dealer’s service department tried to perform updates on the system after the radio went out and it caused the whole dash to go completely black and they haven’t been able to get it to turn back on. The vehicle has been in the shop for 8 weeks now and no estimate when I’ll receive the vehicle back. Since the dash is black you can not see the speedometer, gas gauges, etc and it is not safe to drive without it having fully working electronic components. The dealer is next going to try and replace the radio but that part is back order indefinitely.

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