NHTSA Complaint #11709794 — 2025 HYUNDAI SANTA FE

While driving on a service road at approximately 45 mph, the corner side glass on my 2025 Hyundai Santa Fe shattered suddenly and without warning. There was no impact from a rock or object, and no other vehicles were present that could have caused debris. We had just entered the service road, and road conditions were normal. My [XXX] was seated in the front passenger seat at the time of the incident. The glass shattered inward, and the only thing preventing glass from entering the cabin was the window tint holding the shattered pieces together. This presented a serious safety hazard, as occupants could have been injured if the tint had not contained the glass. Once parked in my garage, I took pictures and tried to examine the damage but the window was still crackling and popping. My husband was able to inspected the window immediately after he returned home and confirmed there is no visible rock chip or point of external impact. The fracture pattern appears to originate from inside the glass or along the edge, consistent with a stress fracture or defect rather than road damage. This failure occurred under normal driving conditions with no accident, no debris strike, and no extreme temperature change. The sudden shattering while driving posed a significant risk to driver control and passenger safety, especially with multiple children in the vehicle. I am also aware of other owner complaints involving unexplained glass cracking or shattering on Hyundai Santa Fe vehicles, which raises concern that this may represent a broader defect rather than an isolated incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)