NHTSA Complaint #11709187 — 2025 TESLA CYBERTRUCK

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11709187
Vehicle 2025 TESLA CYBERTRUCK
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

One to two times per month upon starting my Cybertruck I receive multiple notifications for systems not working including "Driver Assistance - Automatic Emergency Braking is unavailable" and "Steering & Braking - Adaptive ride control degraded/Ride comfort may be reduced." These alerts cause the disablement of the regenerative braking, auto-hold (braking), emergency braking, adaptive ride control, traction control, and the self drive features. While the vehicle is still drivable, my ability to control the vehicle is greatly diminished, as is the safety of the vehicle without any of the accident avoidance and stability systems working. After driving in this condition, if I park the vehicle, exit it, and let it sit for at least 10 minutes, all systems are normal upon reentry. On 1/5 I experienced this issue and opened a service request for warranty work and Tesla demanded that I agree to a $200 charge before they would even look at it and said if they were unable to see the issue then it would not be considered as warranty. Since I cannot reproduce this issue on demand I cancelled the service request as I do not want to pay them $200 to say they couldn't reproduce the issue. Internet searches have revealed that this is a common issue among Cybertrucks and despite multiple software updates since owning my vehicle, it has not gotten any better.

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