NHTSA Complaint #11709145 — 2025 TOYOTA RAV4

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11709145
Vehicle 2025 TOYOTA RAV4
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

1)I purchased my car during daylight hours. A few days later I drove my car in the evening and could not see street signs or the road 1/3 of the way up through my windshield. There is a definitive line where the windshield turns black. It is extremely dangerous. The Toyota engagement center told me to take my car to the dealership where it was purchased. I also took photos of what I could not see while driving. The dealership said there is nothing they can do and this is normal. The engagement center called back after they received the photos and told me their head technician could not see the street signs looking at my photos either. I was told to take the car back again to the dealership and once again told " there is nothing that can be done." They told me to put on my automatic brights. This feature does not help. The dealership also told me I could just put on my brights manually. This blinds other drivers on the road and then they put on their brights driving towards me, which decreases my ability to see while driving. the Toyota engagement center dropped the ball after 3 months of trying to report how dangerous this situation is. I am now reaching out to your department because of serious safety issues. I did not buy a car to be placed in a dangerous situation where I can't see to drive at night up. It is very dangerous driving up and down hills. 2)I also want to report - most of the time my gas milage ranges between 18 - 22 mph. This is way below the stats that were given to me when the car was purchased. 3)The phone table does not charge my phone and is a complete fail. 4)The visors are too short and hardly serve a purpose.

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