NHTSA Complaint #11709079 — 2022 JEEP RENEGADE

The contact owns a 2022 Jeep Renegade. The contact stated that while driving at various speeds, there was an abnormal rattling sound coming from the engine upon depression of the accelerator pedal. The contact stated that the failure started occurring while driving after purchasing and picking up the vehicle from the dealer. The vehicle was taken to the dealer, where the brake vacuum pump and hose were replaced; however, the failure recurred. The vehicle was taken to the dealer, where the contact was informed that no failure was found. The contact stated that while her daughter was driving 14 MPH, the brake pedal was depressed, but the vehicle failed to respond. The driver stood on the brake pedal until the vehicle decelerated to 9 MPH. The contact stated that the center gear console started flashing, and the vehicle lost motive power. Another driver T-boned bone the vehicle by the driver's side front wheel. The air bags did not deploy. The driver did not sustain physical injuries but was affected mentally. A police report was filed. The vehicle was towed to a tow yard and was then towed to an autobody repair shop, where it was repaired for axle, bumper,and side bumper damage. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired for brake failure. The manufacturer was not notified of the failure. The failure mileage was approximately 23,783.