NHTSA Complaint #11708547 — 2023 GMC YUKON

My vehicle experienced a sudden and complete loss of OnStar and telematics functionality during or immediately following a routing/software update. I had taken my vehicle in for my engine recall and noted another software update was required and specifically was told by multiple service members over the phone that the onstar services/telematics module was impacted and this update should resolve it. After some initial research it appears this is related to N212331730, which impacts OnStar and telematics services. I brought the vehicle to an authorized GMC dealer for the recall. After inspection, the dealer informed me that the telematics control module has failed and must be replaced. This failure resulted in the loss of all OnStar safety-related services, including emergency response and vehicle communication features. The failure appears directly related to the recall condition or software update process, yet I am being told the module replacement is not covered. This creates a safety concern because emergency communication systems required for crash response and roadside assistance are nonfunctional. I am concerned that the recall remedy may be causing or accelerating telematics module failures and that affected vehicles may be left without critical safety systems unless owners pay out of pocket.