NHTSA Complaint #11707792 — 2017 FORD EXPEDITION

The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted or blank image while in reverse(R). The message "Rear Camera Unavailable" message was displayed. The local dealer was contacted and confirmed that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 110,000.