NHTSA Complaint #11707604 — 2022 BMW 740LI

The contact owns a 2022 BMW 740LI. The contact stated while attempting to start the vehicle, the contact noticed an abnormal burning odor. There was no warning light illuminated. The contact was unable to start the vehicle and called a tow truck. The contact stated that while the tow truck driver was attempting to start the vehicle with the hood opened, the contact noticed smoke coming from the engine compartment. The vehicle was towed to a local dealer, where it was diagnosed and determined that the engine starter needed to be replaced. The dealer advised the contact that the original starter would be replaced with a similar starter because the recall remedy for NHTSA Campaign Number: 25V644000 (Electrical System) was not yet available. The contact was advised that the starter would later be replaced with the recall part once the part became available, and the contact could request reimbursement from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 70,000.