NHTSA Complaint #11707564 — 2025 BMW I4 XDRIVE40

Nuna had a major recall for their rava convertible car seats as your organization is aware of. However, there are two main issues that I'm having that Nuna has refused to address nor do they have a viable solution for. The first is that with the recall fix which was new material they sent out, the harness button is covered by Fabric and when the rava is in rear-facing mode it becomes almost impossible to reach the harness release button. Nuna recommended using the leg rest to address the issue, however, the issue does still persist. In a time of emergency, it would be incredibly difficult to get the child out quickly , and normally it is just very difficult. I have attached image so you can understand what I'm talking about. The second issue is that the Fabrics that Nuna has issued for the recall do not match the Fabrics of the original purchased equipment. This is a huge problem because there are now mismatches in fabric types versus inserts and consumers paid for a certain type of fabric and have only gotten the black or the granite as replacements as part of the recall. For the date that these things happen as is required by this form , I've put in and around the date that I received the Fabrics.