NHTSA Complaint #11707517 — 2014 KIA SOUL

I was driving my 2014 Kia Soul on Friday 12/12 when without any warning the brakes went out. Thankfully I was able to get it to a parking lot without incident and requested a tow. After having it repaired, the mechanics stated the brake lines completely popped due to brake line corrosion. After researching this issue, I found that my Kia Soul had a Voluntary Service Campaign recall regarding the exact corrosion on the brake lines that would likely be responsible for this catastrophic failure. I was never notified of this possibility despite having my car routinely serviced in NJ and VA. This is a huge oversight on Kia’s behalf – other people with this make and model need to be notified that there could be unseen corrosion happening. Fortunately, I wasn’t on the highway when the brakes went out and thanks to my careful navigation I was able to avoid getting into an accident with others on the road at the time my brakes suddenly failed. Afterwards, I called Kia and requested reimbursement as this was a recall that I was never notified for but they refused as my VIN was not listed under the VSC. Due to the catastrophic nature of the failure and the potential for damage to property, severe injury, or loss of life, I am notifying NHTSA in hopes of escalating this issue and to raise awareness for other Kia Soul drivers. Prior to this incident, NO lights, NO audible warning, OR other signs of impending failure occurred. Had I been notified of this issue through the inclusion in the VSC, I would have been able to take steps to preemptively address this issue and avoid the associated risk of operating such a potentially compromised vehicle.