NHTSA Complaint #11706854 — 2022 CHEVROLET TRAVERSE

On Friday, 12/19/2025, I started by car and noticed that the infotainment display was taking longer than usual to boot up. It cycled through the Chevrolet splash screen 2 times until it ended on the "Update Failed. Returned to dealer." Due to this message on the infotainment display, there is no sound coming out of the speakers which results: *unable to hear turn signals when they are activated, *the front camera is no longer working, *unable to hear the parking assist when in reverse, *OnStar is no longer working, and *unable to hear front collision warnings. The display just cycles this message. I called around to several dealerships to see if I could get in that day to get this corrected. I was able to take it to a Chevrolet dealership on Tuesday, 12/23/2025, who diagnosed the problem as software corruption due to the over-the-air update and will result in a new radio needing to be installed. I then called Chevrolet Customer Service Center who stated that since my vehicle is outside of the bumper-to-bumper warranty, regardless of their over-the-air update causing the problem, I would have to pay for the repair. I asked, how do I know that this won't happen again with the new radio? They suggested that I have the dealership turn off the automatic over-the-air updates.