NHTSA Complaint #11706499 — 2013 LEXUS LS SERVICE BRAKES

Complaint Details

ODI Number	11706499
Vehicle	2013 LEXUS LS
Component	SERVICE BRAKES
Date of Incident	December 1, 2002
Date Filed	December 22, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

My ABS Brake System warning lights all came on a few days ago, giving me error codes c1253 and c1256. These codes pertain to a manufacturers defect with Lexus, wherein Lexus generated a customer convenience program that said any LS460 that is less than 10 yrs old OR less than 150k miles can be brought to any dealer and have this brake system replaced at Lexus expense. Please see the attached Lexus notice to dealers. My car is 13 yrs old BUT has only 108k miles; so I asked Lexus Corporate to approve my repair and they denied it due to age. This is a SAFETY issue due to a manufacturers defect from Lexus; therefore I should not have to pay for something simply because I have a low mileage car. Lexus should pay for this due to it being a SAFETY issue. Please help me get Lexus to do so. BTW, I am a long-term Lexus customer having purchased 5 Lexus cars.

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