NHTSA Complaint #11706491 — 2024 POLESTAR POLESTAR 2

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11706491
Vehicle 2024 POLESTAR POLESTAR 2
Component VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

On a high humidity evening all of the windows fogged up but the climate system was completely unavailable to use. All of the buttons were “greyed out” and I could not operate the front or rear defroster. As a result, I had zero visibility a few moments after I started driving. I immediately had to pull over and look up how to reset the computer system that controls most of the car’s functions, which took several minutes to figure out. There should never be a situation where you cannot turn on the defroster because of a software glitch.

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