NHTSA Complaint #11706489 — 2010 BMW 528I

The contact owns a 2010 BMW 528I. The contact stated that the vehicle was repaired under NHTSA Campaign: 23V707000 (Engine and Engine Cooling); however, the repair failed to prevent a failure. The contact stated that while attempting to start the vehicle, there was an abnormally loud rattling sound coming from under the hood. The check engine warning light was illuminated. The contact stated that while driving at an undisclosed speed in Manual Mode, the vehicle independently shifted to neutral(N), the steering wheel became firm, and the transmission failed to shift out of neutral. In addition, the contact stated that while attempting to accelerate from a stop, the vehicle hesitated while accelerating with the accelerator pedal depressed. The contact stated that the vehicle was towed back to the same local dealer on various occasions; however, the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000.