NHTSA Complaint #11706479 — 2023 NISSAN ROGUE

The contact owns a 2023 Nissan Rogue. The contact stated that after exiting the vehicle and walking away with the keys, the doors of the vehicle automatically locked as designed; however, the rear doors of the vehicle failed to unlock, preventing the contact's sister, who was occupying the rear seat, from exiting the vehicle. Additionally, the contact stated that upon returning to the vehicle, the contact became aware of the issue, and the contact also noticed that the front driver's side door failed to unlock as intended. The contact stated that the failure required the contact to enter the vehicle through the front passenger's side door to get the groceries out of the way for her sister to exit the vehicle through the front passenger's side door. The contact had briefly lost the keys and was able to unlock the doors after finding the keys. The contact stated that the rear doors' failure to unlock did not occur due to the child-lock system. Additionally, the contact stated that the vehicle failed to start on another occasion. A mobile technician from a service contractor was able to jumpstart the vehicle. The technician also recommended that the battery be replaced. The vehicle was not diagnosed or repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 40,000.