NHTSA Complaint #11706477 — 2025 HONDA CIVIC HATCHBACK

The contact owns a 2025 Honda Civic Hatchback. The contact stated that while driving 5-10 MPH, the vehicle jerked abnormally. The contact stated that the jerking was slow and heavy. The contact stated that while driving and accelerating, the vehicle jerked hard and then stalled. There were no warning lights illuminated. The vehicle was taken to the local dealer, and while being test-driven the vehicle jerked hard. The mechanic checked underneath the hood and suggested that the contact use premium fuel. The vehicle was not diagnosed or repaired. The vehicle was taken to another dealer, Headquarters Honda in Clermont Florida, where it was diagnosed and determined that the transmission was jerking, and there was no fix for the failure. The contact stated that the Attorney General had opened a Lemon Law case. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 500.