NHTSA Complaint #11706183 — 2019 HYUNDAI TUCSON

Oil component failure causing extreme heating within the engine and catalytic converter which poses risk for engine fire. This oil consumption issue was addressed by the dealership who ran a test to see how much oil was consumed. The test results showed that the vehicle was burning oil at a high rate and would ultimately result in engine failure. The low-oil light has never come on indicating a need for an oil change. Despite this, I have constantly pulled my own dip stick and got changes every 2,000 miles. For this make and model, they required a change every 5,000 miles. When I notified Hyundai Corporate over this concern. They claimed due to it being outside of warranty, that it does not matter what my engine light has been doing since I got the car, nor the issue with the oil consumption, they refuse to address any of these problems as being a manufacturing problem. The maintenence has been kept up since I got the car, so the manufacturer is not acknowledging the constant issue with Hyundai Tuscon engine dangers. If a fire were to occurr, I was told this is not Hyundai's responsibility due to me not being the first owner and it not falling within warranty. After the combustion test, Hyundai claimed that they refilled my oil. When I checked my dip stick after only driving 100 miles, the image attached will show the resulting levels. My oil light is still not coming on despite this. Even when it has been much lower than the pictured level. This, paired with the super heated catalytic converter due to the oil consumption, is going to cause an engine fire and is not fair to the consumer.