NHTSA Complaint #11705913 — 2023 GMC YUKON

In April 2022, I purchased a brand-new 2022 Yukon Denali from Roberts-Robinson Chevrolet GMC in Excelsior Springs, MO. Shortly thereafter, the first engine failure occurred in October 2022. The vehicle was towed to GMC AutoNation in Golden, CO, where it remained until repairs were completed in January 2023. Soon after the vehicle was returned, the second engine failure occurred in February 2023. The vehicle was again towed to GMC AutoNation, and repairs were not completed until April 2023. At that time, given the repeated failures, I worked with GMC and Roberts-Robinson Chevrolet GMC to replace the vehicle entirely. I took delivery of a new 2023 GMC Yukon Denali as a resolution. On October 8, 2025, the engine on the 2023 Yukon Denali also failed, marking the third major engine failure I have experienced across these vehicles. The vehicle was towed again to GMC AutoNation in Golden, CO, where it remained for two months. I picked up the "repaired" vehicle on Tuesday, December 9, 2025. This pattern of failures has caused significant disruption and distress. I have spent countless hours coordinating tows, securing rental vehicles, and seeking reimbursement for out-of-pocket expenses. More importantly, these repeated engine failures, all of which occurred while I was driving 65 MPH on I-70 through the Colorado mountains, have created extremely dangerous situations for me and my loved ones. Navigating heavy traffic during sudden engine failure and waiting on the roadside for assistance has been frightening and unacceptable for a vehicle of this caliber. Overall, this experience has been incredibly stressful and disappointing.