NHTSA Complaint #11705900 — 2025 MITSUBISHI ECLIPSE CROSS

The contact owns a 2025 Mitsubishi Eclipse Cross. The contact stated that the vehicle was recently purchased. The contact stated that while driving 40 MPH, other drivers were waving to contact, attempting to notify the contact that the drip rail molding on the driver's side had detached. The contact pulled over to the side of the road and reattached the drip rail molding. However, the drip rail molding detached again. The vehicle was taken to the dealer. The dealer ordered the replacement part since the vehicle had a warranty. A week later, when the vehicle was taken back to the dealer for repairs, the contact was informed that the office manager refused to repair the vehicle under the warranty. The contact was informed that the repair would be an out-of-pocket expense. The vehicle was not repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was 2,235.