NHTSA Complaint #11705772 — 2024 GMC SIERRA 1500

I am writing to express my significant concerns regarding the recurring issues with my 2024 Denali 6.2, which has been subject to multiple service visits since reaching 7,000 miles. Despite these visits, the underlying problem remains undiagnosed and reoccurs shortly after I retrieve the vehicle. Following the second oil change, the engine developed a persistent ticking noise. Over the past 13 month, I have invested over $200,000 with your dealership in the past 5 years!. My truck was recently held for two weeks for service. After I lodged a complaint, the General Manager suggested I seek service elsewhere. This recommendation was made after I responded to an email stating that, following the completion of repairs to the headliner, third brake light, and brakes/rotors, I would no longer be utilizing Crain's services. The headliner sustained water damage due to improper installation by your technician, and fingerprints were also evident. I firmly believe in transparent communication regarding service progress, which was notably absent in this instance. Both the General Manager and Service Manager deferred responsibility, instructing me to contact GM directly, only for GM to inform me that direct contact was inappropriate. This resulted in a continuous cycle of unaddressed concerns with the service manager. Currently, I am operating an $80,000 vehicle that has incurred damage from a technician and exhibits a ticking engine. Furthermore, the driver's side mirror, which was previously replaced due to shaking at highway speeds, is now exhibiting the same issue, despite a technician's assertion that this is normal. I also note that my brakes, with over 89% remaining, are beginning to squeak, which your team claims is normal. This assessment is difficult to accept.