NHTSA Complaint #11705631 — 2024 TOYOTA TUNDRA

The contact owns a 2024 Toyota Tundra. The contact received notifications of NHTSA Campaign Numbers: 25V767000 (ENGINE AND ENGINE COOLING) and 25V322000 (EXTERIOR LIGHTING); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at 70 MPH, the vehicle stalled. The message "Engine Stopped" was displayed on the instrument panel. The contact was able to coast to the side of the road, and the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed, and determined that there were metal shavings inside the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The contact stated that on a separate occasion, four weeks after the engine was replaced, while driving 70 MPH, the vehicle stalled. The contact stated that force was used to maneuver the steering wheel. The contact was able to coast to the side of the road. There was an unknown message displayed on the instrument panel. The vehicle failed to restart. The vehicle was towed back to the dealer, where it was diagnosed, and determined that an unknown cable was not attached when the engine was replaced. The dealer tested the battery, and the battery failed the test. The battery was replaced. The contact stated that the infotainment screen displayed the message "Passenger Side Window Open" while the passenger side window was closed. The contact stated that when the passenger’s side window was rolled up, the window independently rolled down a few inches. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 31,000.