NHTSA Complaint #11705453 — 2020 HONDA CIVIC

The collision mitigation braking system consistently detects objects in the road and forcibly brakes when the road ahead of me is completely empty. This has happened 4 or 5 times just in the last year. The first time it happened I was driving on a completely empty road when the CMBS activated and kept slamming on the brakes until I pulled over and restarted the entire car. I don't always have to restart the car every time, but if it ever happens on a busy road it will cause an accident. The dealership refuses to inspect the system or try to recreate the problem despite the fact that there was a class-action suit against Honda for this exact CMBS malfunction in several other models. They just tell me to manually turn it off every time I get in the car. I am human and sometimes I forget, so this is not a solution. I'm afraid that this buggy "safety" system is going to get me and my child killed one of these days. I am happy to have the system inspected, but it doesn't keep a log of every time it activates so there's no real way to verify the false positives, and it happens randomly so it's very hard to recreate.