NHTSA Complaint #11705292 — 2017 FORD ESCAPE

The vehicle has experienced consistent overheating issues and coolant leak this Fall. My mechanic searched and realized that there were hundreds of thousands of vehicles that experienced engine performance issues traced to coolant intrusion—a known problem in certain Ford 2.0L EcoBoost engines (model years around 2015–2019). Coolant leaked into the cylinders, causing misfires and eventual engine failure. While this issue is widely documented and addressed under Ford’s Customer Satisfaction Program (CSP 21N12), it is not part of an official safety recall. As a result, coverage is limited to specific warranty or mileage criteria, leaving some vehicles, including this one, ineligible for repair under the program despite the severity of the failure. I have no recourse for this, and it seems as though a very costly repair is likely even though there is a known issue that Ford has acknowledged and fixed for many other owners.