NHTSA Complaint #11705200 — 2018 HONDA HR-V

The instrument panel with the odometer and gas gauge goes out completely at random times. Before the panel goes dark, the display flickers chaotically. I always note the issue to the dealership when I service my car. On the 2nd occasion, I was told the entire panel would have to be replaced at a cost of $1800. I told the service tech that I could not afford that expense. His recommendation was to bang on an area close to the display with my fist to get it to reappear. He actually demonstrated how to do it. The Honda Dealerships are aware of the problem and admit it’s a manufacturing design flaw. I have tolerated this for several years thinking Honda would offer compensation for the problem. However, yesterday when it was working, an alert appeared in the middle of the display about an issue with my fuel cap. I’m aware that the fuel cap issue is related to a recall, but if the display had not been working I wouldn’t have seen the alert because I wasn’t aware that alerts appear on that display and I realize now that I can miss an urgent alert. To me that’s a huge safety issue! I’ve seen hundreds of complaints online about this, and I know it’s caused by cracks in the solder. I would like for Honda to be accountable and let customers have this repaired at no charge.