NHTSA Complaint #11704753 — 2018 HONDA ODYSSEY

The contact owns a 2018 Honda Odyssey. The contact stated while driving 60-62 MPH, there was an abnormal sound coming from the front of the vehicle, and the vehicle lost drive power. The check engine warning light was illuminated. The contact pulled over to the side of the road. The vehicle failed to restart and was towed to Tire Choice Auto Service Centers, where it was diagnosed and determined that one of the engine banks had failed. The mechanic determined that the engine needed to be replaced with a used or brand-new engine. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the VIN was not included. The dealer was notified of the failure and informed the contact that he would receive a call back later. The manufacturer was notified of the failure and informed the contact that a case would be filed, and the contact would receive a call back later. The failure mileage was approximately 132,000.