NHTSA Complaint #11704577 — 2022 HONDA CIVIC

The contact owns a 2022 Honda Civic. The contact stated that the steering wheel felt sticky while driving and making turns. The vehicle was taken to the dealer, where the recall repair of NHTSA Campaign Number: 24V744000(Steering) was performed; however, the failure persisted. The vehicle was taken back to the dealer, where the recall repair was performed for a second time; however, the failure had worsened. The dealer was notified and recommended the steering rack replacement based on past experiences. The manufacturer was notified of the failure but declined to cover the steering rack replacement because it was not covered by the recall. The contact stated that the recall remedy had failed to correct the steering failure. The vehicle was not repaired. The failure mileage was approximately 40,000.