NHTSA Complaint #11704489 — 2022 BUICK ENCORE GX

The contact owns a 2022 Buick Encore GX. The contact stated that while driving approximately 70 MPH, the vehicle stalled. The contact stated that the power steering and brakes were difficult to operate. The contact coasted to the side of the road and attempted to restart the vehicle. There were several unknown warning lights illuminated, and the message "Battery in Safe Mode" was displayed. The contact was unable to restart the vehicle, and the vehicle was towed to a local dealer. The dealer was able to restart the vehicle however, the dealer was unable to determine what caused the vehicle to stall. The contact stated that the failure reoccurred two more times. The contact had the vehicle towed to a different dealer, and it was diagnosed and determined that the alternator and the 12-Volt battery needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 108,000.