NHTSA Complaint #11704476 — 2016 FORD TAURUS

The contact owns a 2016 Ford Taurus. The contact stated that while the vehicle was parked, the rearview camera darkened, and the "Rearview Camera Malfunction" message was displayed on the instrument panel, and the rearview camera was inoperative. The contact read the Owner’s manual and attempted to reset the camera; however, once the rearview camera was reset, the image was upside down and failed to return to normal operation. The rearview camera warning light was illuminated, and the contact became aware that there was no longer a beeping sound while the vehicle was in reverse. The vehicle was taken back to the residence, but was not diagnosed. The contact was notified that the VIN was included in the NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the remedy was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.