NHTSA Complaint #11704002 — 2023 NISSAN ROGUE

The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the vehicle. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The vehicle was taken to the dealer, and the recall repair was performed; however, the failure reoccurred. The vehicle was taken back to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired under the recall. The failure reoccurred. The contact stated that the knocking sound was extremely loud. No warning lights were illuminated. The vehicle was taken back to the dealer, and the failure was confirmed. The vehicle was not repaired. The contact was informed that a loaner vehicle was not available. The contact was not concerned about the loaner vehicle. The contact just wanted his vehicle repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 35,053.