NHTSA Complaint #11703985 — 2019 AUDI A3

The contact owns a 2019 Audi A3. The contact stated that while driving 65 MPH for a 50-mile trip, the message "Transmission Failure" displayed, and the check engine warning light illuminated. The transmission then inadvertently switched from automatic to manual transmission mode and became stuck in second gear. Additionally, the vehicle jerked and decelerated to 35 MPH while driving. The contact activated the hazard lights before pulling over to the right shoulder to turn off the vehicle. The vehicle was restarted, but the failure persisted. The contact stated that the vehicle was consuming an excessive amount of fuel very quickly. The contact was able to drive to the destination. The vehicle was taken to an independent mechanic, who retrieved DTC: P173500 (Electrical Malfunction with the Position Sensor for Clutch 1 in the Transmission). The vehicle was then taken to the dealer, but no cause for the failure was found. The contact then drove the vehicle for a long distance at high speeds and was able to duplicate the failure. The vehicle was taken back to the dealer, who determined that the mechatronic hardware, DSG transmission cover, gasket, and fluid needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 2058504/1 (Transmission malfunction, DTC P173500 and/or P173600 stored in the TCM). The manufacturer was made aware of the failure, but informed the contact that the VIN was not included in the Technical Service Bulletin. The failure mileage was approximately 34,500.