NHTSA Complaint #11703914 — 2017 CHRYSLER PACIFICA

The contact owned a 2017 Chrysler Pacifica. The contact stated that while the contact's husband was driving at an undisclosed speed, the contact's vehicle was involved in a crash. The contact stated that a nearby vehicle drove in front of the contact's vehicle and then suddenly applied the brakes. In addition, the contact vehicle rear-ended another vehicle. The contact stated that the rear passenger seat belt did not restrain. The contact stated that the waist strap did not restrain. The contact's son, who was seated in the rear passenger seat, was thrown forward. The contact's son did not receive medical attention; however sustained injuries to his neck, back, and right and left shoulders. In addition, the contact's son sustained severe pain in his lap area. The contact, who was seated in the front passenger's seat, later went to the local medical center. The contact sustained severe pain and bruises to both legs from the air bag deployment. The contact stated that the ongoing pain was so severe. The vehicle was taken to a local tow yard. The vehicle was condemned as a total loss. A Police report was filed. In addition, the contact referenced an unknown seat belt recall that was initiated a while ago. The dealer was contacted; however, the contact was informed at that time that the contact's VIN was not associated with the unknown recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000.