NHTSA Complaint #11703798 — 2018 FORD MUSTANG UNKNOWN OR OTHER

Complaint Details

ODI Number	11703798
Vehicle	2018 FORD MUSTANG
Component	UNKNOWN OR OTHER
Date of Incident	September 8, 2025
Date Filed	December 8, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

The vehicle is subject to NHTSA Safety Recall 25V572 (Manufacturer Recall Number 25S89) regarding the rear-view camera wiring harness. The manufacturer has notified owners of the safety risk but indicates that the remedy parts are currently unavailable and has failed to provide a specific timeline for repair. I have contacted the authorized dealer and the manufacturer requesting a remedy or an interim inspection, as the rear-view camera is currently functioning correctly with no blank screen or distortion. However, the manufacturer and dealer have refused to perform an inspection to verify the system's safety and close the recall status temporarily. Because the manufacturer cannot provide parts and refuses to offer an inspection-based solution, the vehicle remains flagged with an open safety recall indefinitely. This represents an unreasonable delay in the remedy process, rendering the vehicle unusable for its intended purpose while the manufacturer fails to address the safety defect status.

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