NHTSA Complaint #11703778 — 2022 FORD E-350

On August 2, 2024 I was driving my 2022 Ford F-350 7.3L on the interstate when I experienced sudden loss of power, engine was sputtering, obviously not getting fuel in my opinion. Engine eventually quit, and I came to rest on the side of I 20/59. No check engine light or other warning lights were ever illuminated during this episode. After 10-15 minutes of attempting to start, the engine finally restarted and I continued approx. 50 miles to my home with no further issues. On Aug. 14, I took my F-350 to Town and Country Ford in Bessemer, AL. Their Service Dept ran several diagnostics, tested fuel pressure, ethanol content, checked for misfire issues and road tested. No problems were found. Odometer at the time was 26,183. In July 2025 I received a Recall Notice from Ford (NHTSA Recall 25V455) for possible loss of fuel pressure due to fuel pump failure. Today (December 8, 2025) I attempted to contact Ford to get an update on the Recall, was provided no updated information (automated system only, live person was not an option). Also contacted Town and Country Ford Service Dept. for any knowledge they may have, which was none as well. I do not drive the truck every day, primarily due to not wishing to get stranded far from a repair facility (current odometer 38,000). I am filing this complaint to hopefully expedite Ford's response to a problem they have been aware of for over a year if not longer, and certainly since July 2025. The absence of any updates is infuriating for an issue that could become catastrophic.