NHTSA Complaint #11703733 — 2021 GMC SIERRA 1500

LANE DEPARTURE: WARNING issue reported to NHTSA

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Complaint Details

ODI Number 11703733
Vehicle 2021 GMC SIERRA 1500
Component LANE DEPARTURE: WARNING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Vehicle experiences a failure to the Lane Departure Warning and Intellibeam headlamps functions, primarily at night. Trouble first began on 3/12/2023 and has been to two GM dealerships for 11 repairs and the problem is still unresolved. GM Executive Escalations have been opened and the problem is still unresolved. Their response is that 18 vehicles experienced this problem and the resolution was to clean the front windshield and update the camera software. This truck has had the camera replaced and software updated three times by two different dealerships. GM is now stating they are unwilling to resolve the problem any further and they would no longer send any Field Engineers to investigate the problem. I have numerous photos, videos and repair logs from with the problem and resolutions performed. Nature of problem: At night, the indicator button for selecting the Lane Departure Warning will go out. If the button is depressed, a message in the DIC indicates Lane Departure Warning Unavailable and there is no way to activate the LDW. It also causes the Intellibeam headlamps to not work. Any help you can provide is greatly appreciated.

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