NHTSA Complaint #11703549 — 2021 DODGE DURANGO

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11703549
Vehicle	2021 DODGE DURANGO
Component	UNKNOWN OR OTHER
Date of Incident	October 7, 2025
Date Filed	December 7, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

After complying with Recall 24V436000, the Navigation screen is stuck in Night Time Mode. This causes the streets to become very hard to see during the day. While entered routes are highlighted, cross streets are almost invisible. I have missed turns because of it. I believe this diverts the driver's attention away from looking ahead to attempting to read the Nav Screen. FCA knows about this and has documented it on Star Online, Case Number 258A000012, indicating they are not going to fix it. I believe this is unsatisfactory and is leading to distracted driving. More importantly this is now being reported on various forums and people are indication they have decided not to comply with the recall. I don't believe this is in the NHTSA best interest.

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