NHTSA Complaint #11703385 — 2020 ACURA RDX

On November 22, 2025, at approximately 10:30 a.m., I visited Chandler Mall and remained there for about an hour and a half. When I returned to my vehicle and began backing out of the parking space, I noticed that my rear window was completely shattered. I immediately put the car back in park and got out to inspect the damage. Pieces of glass along the edges of the window were continuing to fall. There were no signs of vandalism—no rocks, objects, or visible fingerprints. I filed a report to determine whether security cameras may have captured any incident that could have caused the rear windshield to break, but so far no suspects have been identified. I am now waiting for the replacement part and an installation appointment with Safelite. Based on others’ experiences, some people have reported hearing loose glass inside the trunk door after similar issues, which is discouraging. I am hoping to have the rear windshield replaced without further problems or risk of future shattering.