NHTSA Complaint #11703291 — 2022 KIA EV6

In November 2024, my 2022 Kia EV6 became suddenly non-drivable due to electrical failure consistent with a repeat ICCU/12-volt system malfunction. The vehicle would not start or maintain normal electrical power and became stuck in accessory mode, creating a loss of propulsion and complete loss of transportation. This vehicle previously experienced an ICCU failure earlier in 2024 that required dealership repair and battery replacement. After that repair, the vehicle again developed electrical failure symptoms, including loss of 12-volt power and inability to operate. Due to the unsafe non-drivable condition, Kia Roadside Assistance directed and arranged a tow to a Kia dealership. Upon arrival at the dealership, new undercarriage and wheel-well damage was documented within approximately 90 minutes of drop-off. This damage was not present prior to towing and is located where tow equipment attaches. The vehicle remains in the possession of the dealership and is available for full inspection. The electrical failure created a safety risk because the vehicle became immobilized without warning and could not be safely operated. There was no advance notice or driver-caused event. The failure resulted in complete loss of vehicle function. The vehicle has been inspected by a Kia dealership, and I have been working through Kia corporate and roadside providers since the incident. The vehicle remains out of service with unresolved electrical issues and unresolved damage resulting from the manufacturer-directed tow.