NHTSA Complaint #11703208 — 2023 DODGE HORNET

I took my Dodge Hornet to the dealership on October 1st for ongoing Apple CarPlay issues and the safety recall involving the center screen and camera system. I explained that the screen had been failing intermittently while driving, shutting off or freezing without warning, and that CarPlay had continued to malfunction despite bringing the vehicle in for this issue more than three separate times over the past two years. The dealership told me the CarPlay problem might improve after a system update, but they could not complete the recall because the required part was on back order. I was told I would be contacted once the part arrived. It is now December 4th, and I have received no update or estimated timeframe. Since then, the center screen has continued to fail at random while the vehicle is in motion, and CarPlay disconnects unpredictably. These issues affect the backup camera, navigation, alerts, and other essential functions, making the vehicle unsafe to operate. This is also not the first recall I have had to address, despite owning the car for only two years. The repeated electronic failures, combined with the manufacturer’s inability to complete a safety recall within a reasonable timeframe, have significantly reduced my confidence in the vehicle’s safety and reliability. I am requesting resolution due to the ongoing safety risks and continued delay in repairing a known defect.