NHTSA Complaint #11703201 — 2019 FORD RANGER

Repeated failure of HVAC system, even after repairs, leads to not only a very cold truck in January in Maine, but inability to defrost the windshield and keep it defrosted. Repairs have been made in January 2025, April 2025, and now has to be repaired again in December 2025. My independent service provider who subscribes to OEM Ford subscriptions, was not made aware of an "internal" service memo until now. Neither from the subscription services or from contacts at a Ford dealer where he resourced parts and repair info. SSM 51313 indicates a different repair than was made on the previous two attempts. These repairs require the disassembly and reassembly of the instrument panel and are very expensive - especially when not apprised of correct. Now the SSM indicates a complete housing replacement to correct the defective part. See attached forms.